If I have a coupon, how do I use it?
To
use a coupon, just click on the link in your
email and the discount will automatically be
applied when you check out.
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What
is the “100%
Satisfaction Guaranteed” label
for?
Our "100% satisfaction
guaranteed" label is
our assurance that you will be happy with
your purchase. That is, you will receive
high
quality
connections and no loss of minutes.
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How do I view my Calling Details Record
(CDR)?
Online CDRs are made available for Green
Asia phone card. Please look for the Online
CDR available
in the phone card note for additional phone
card with online CDR. To view your calling
record,
please follow these steps:
- Login
into your account
- Find
the PIN # you want to check the CDR for
- Click
on this PIN # (This link is available
only for phone card pins with online
CDRs)
- Please
wait for the record to load (it can up
to a couple of minutes so please
be patient)
- View
your calling record
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How
do I exchange a Calling card?
As part of phonecardsforindia customer satisfaction
guarantee, if for whatever reason you are
not
satisfied with your phone card due to quality
or convenience, we will gladly exchange it
to
a new phone card of your choice. You will receive
credit for the remaining unused portion of
the
phone card at the time of actual exchange toward
the purchase of the new phone card. Please
send
e-mail exchange request to
s with the following
information:
- Old pin number
- A written promise not to use the old pin
number anymore
- Name of the new phone card you wish to
exchange for
- A written statement to charge the difference,
if any, to your credit card
- Reason why you want to exchange the phone
card
Typically, an exchange request will be processed within ONE business
day.
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What is the difference between local access
and toll free access?
Local access numbers are the phone numbers
in your area in which you can use your phone
card. Typically, these numbers carry no long
distance charges which make the calling rates
for local access numbers cheaper. That is,
you can get more minutes from your phone card
by
using a local access number. However, during
heavy usage periods (like holidays), these
numbers
can be overloaded.
Toll free access numbers are the phone numbers
that start with 1-800, 1-888, 1-877, 1-866,
etc. By using a toll free number, you are charged
a slightly higher rate because your phone
call
is routed using the least busy line. Therefore,
you have slightly fewer minutes but usually
have less busy signals from the toll free access
number.
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More FAQs on Page
7
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